Finding Information and Using Citations
The Internal Knowledge Assistant helps you find accurate information in your company’s documents and provides citations that show where each answer comes from. This allows you to verify information and review the original source files. This article explains how to find information effectively and how to use citations.
Written By Kristė Vagnerytė
Last updated About 1 month ago
Finding Information in Company Documents
You can search your company’s internal documents by asking questions in natural language.
Examples:
“What is our remote work policy?”
“Show me the termination clauses in vendor contracts.”
“Find all mentions of data security in our employee handbook.”
The assistant analyzes the most relevant documents and returns answers based on matching sections.
Asking for More Precise Results
To improve accuracy, you can:
Ask about a specific topic or term
Mention a document type (policy, contract, handbook)
Use the Search File option to limit results to selected documents
More specific questions usually lead to more precise answers.
Understanding Citations
Every response includes citations that indicate which document the information is based on.
Citations typically include:
Document name
Section or paragraph reference
Page number (when available)
Citations show the source document used to generate the answer.
Using Citations
You can use citations to:
Verify which document an answer is based on
Open a preview of the source document
Review the content in its original context
Share referenced information with others
Opening a citation allows you to preview the document it was taken from. The preview does not always jump to the exact sentence or paragraph, but it provides direct access to the source file for verification.
Requesting Exact Information
By default, the Internal Knowledge Assistant summarizes the most relevant information from your documents.
If you need exact wording or complete sections, ask explicitly.
Examples:
“Show the full paragraph related to data security.”
“Give me the complete list of requirements from this policy.”
“Provide the exact clause text.”
This helps ensure you receive the level of detail you need.
Common Mistakes to Avoid
Expecting citations when using the General Assistant
Asking very broad questions without context
Assuming the assistant searches documents you don’t have access to
Forgetting to request exact wording when it is required
Avoiding these issues helps ensure accurate and useful results.