Moterra AI Quick Start Guide

Moterra helps you create content, research information, and find answers in your company documents using AI assistants. This guide will help you get started and complete your first task in just a few steps.

Written By Kristė Vagnerytė

Last updated About 1 month ago


General Assistant – Content Creation & External Research

Use the General Assistant when you need to create new content or work with publicly available information.

The General Assistant can:

  • Search the internet for up-to-date information

  • Create documents, emails, social media content, and presentations

  • Generate images and graphics

  • Analyze uploaded files

  • Create charts from data

  • Translate documents into other languages

Think of this assistant as a general-purpose AI for daily work tasks.

General Assistant

Internal Knowledge Assistant – Company Documents Expert

Use the Internal Knowledge Assistant when you need information from your company’s internal documents.

The Internal Knowledge Assistant can:

  • Search uploaded company documents

  • Find specific policies, procedures, and clauses

  • Provide exact citations, including page and section references

  • Compare multiple company documents

  • Create reports based on internal data

This assistant works as a centralized knowledge source for your organization.

Internal Knowledge Assistant

Getting Started in 3 Simple Steps

Step 1: Choose the Right Assistant

Use the following rule when deciding:

  • If you need information from the internet or want to create something new, use the General Assistant

  • If you need information from company documents, use the Internal Knowledge Assistant

Step 2: Start Your Query

You can begin in two ways:

  • Click one of the suggested prompts, or

  • Type your question directly into the chat input

Step 3: Review Your Results

The assistant responds within seconds with structured, professional output that you can review, copy, or export.

💡Pro Tip: Start a New Chat When Changing Topics

Each message you send includes the entire conversation history. Long or mixed-topic chats may result in:

  • Slower performance

  • Incomplete or cut-off responses

  • Confusing or mixed answers

To avoid this, start a new chat whenever you begin a new task or change topics.

Working with Files

File Upload Options

Option 1: Chat Upload (up to 25MB)

  • Upload files using the attachment icon in the chat

  • Files are available only for the current conversation

  • Best suited for quick reviews or one-time analysis

Option 2: Knowledge Base Upload (up to 50MB)

  • Upload files via the Admin Portal → Knowledge Base

  • Files are stored permanently and accessible across conversations

  • Best suited for company-wide documents

Supported file formats include PDF, DOCX, XLSX, PPTX, CSV, images, and text files.

Need Help?

If you are unsure how to phrase your question, ask the AI directly:

“Help me write a better prompt for this task.”

If you still need assistance, contact: